• Managers and others in organisations for whom staff training and development forms a large or main part of their job description
• Those wishing to include training and presentation skills as part of their responsibility

Introductions, Objectives and Expectations
Programme Methodology
Positive and Negative Learning Experiences
Being a Trainer, the joys and pains
The approach developed by Norman Mark Training
Basic Values
What is the manager’s role?
Recognising learning opportunities
The learning organisation
The organisational role of the trainer
The trainer as change agent
The principles of “Investors in People”
Identifying learning needs
Training audits
A strategic approach to training
NVQ
Commissioning training
Administration and publicity
Managing training budgets
Training options
- coaching
- group training
- open learning
- computer based learning

Learning styles and motivation
Planning training
- what needs to be learned?
- who are the learners?
- what resources are available?
- what objectives are to be achieved?
Training styles
- instructional
- participative
- experiential
Selecting and structuring learning sequences
An ABC Toolkit of Techniques
Designing learning programmes

What makes an effective trainer?
Expectations and assumptions, trainers and learners
Power and authority
Performing as a trainer
Co-training
Interactive training skills
- listening skills
- verbal and non-verbal communication
- question and answer, asking and responding
- taking and giving feedback
Group processes
Group needs and expectations
Applying groupwork skills
Ice Breakers
Group activities, simulation and role play
Blocks to learning, demotivation and confusion
Handling resistance and conflict

Training aids
- flip chart
- Overhead projector
- slides
- video
- training packs

Evaluation

- why do we evaluate?
- what are we evaluating?
- who should do the evaluating?
- when should the evaluation be done?
- how should we evaluate?

Final preparation for simulated learning activities
Participants will individually present a simulated learning activity in which the rest of the group participants as an audience or as active learners (video recording option)
Action planning
Course review