Winner of the Greater London Training Award

Course Profile: Managing Difficult Teams (1-3 days)

Teams often function in a way that is very challenging for their managers. The temptation is for the manager to condemn the team and individuals within it as being a “difficult” team, without considering the relationship between their own management style and the complexity of the team; to analyse challenges and to work in a positive way towards resolution. This course therefore aims to help the manager adopt a more analytical approach to managing their team and plan more strategically for team advancement.

Learning objectives:

By the end of the course learners should be able to:
  • Understand what is a healthy and unhealthy team and why
  • How to manage team change
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    Course content:
  • What is a “difficult” team?
  • What are the behaviours that lead to a team being described in this way?
  • Why do teams behave in this way?
  • Understanding group/team dynamics
  • The dysfunctional team.
  • Different managerial styles
  • The advantages and disadvantages of different management styles
  • Links between styles and outcome for teams
  • Useful managerial tools
  • How to use SWOT analysis to analyse your own team and advance effectiveness
  • Other managerial approaches that might assist
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    Working methods

    Large and smaller group work                         OHP presentations
    Talk and Chalk sessions                                Pairs and small group work                         Feedback session

     

     

    2nd floor, 42 Station Rd., Portslade, East Sussex, BN41 1AG
    Tel: 01273 414000 Fax: 01273 422777 e mail: admin@normanmark.net www.normanmark.net