Winner of the Greater London Training Award

Course profile: Basic Management Skills (2 days)

Being a manager is an extremely demanding skilled and potentially stressful job. The days of managing depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment.
This course opens the door to an ongoing process of development for the manager of learning and development

Learning Objectives:

By the end of the course participants should be able to:

• understand the role of a Manager
• be able to identify what is required from a Manager (responsibilities/skills)
• be able to apply these skills within their current setting

Course content:
  • What is a Manager?
  • What does an organisation require from a Manager?
  • What are the basic elements of a culture and what is your organisation’s culture?
  • Power, Influence and Authority and how these inform the role of a Manager
  • The contract of employment and the psychological contract in relation to the role and duties of a Manager
  • What is a Leader?
  • Leadership styles
  • What is the difference between a Leader and a Manager?
  • Team Work – stages of team development, roles within teams, how effective is your team and how might this be improved?
  • The process of change management, resistance to change and strategies to overcome resistance
  • The role of Quality Assurance, auditing effectiveness and performance management
  • Action Planning: the way ahead
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    Training methods:

    Lecture Small group work                    Debate and reflection                 Word storm method
    Simulation exercises                          Talk and chalk                           OHP presentation

     

    2nd floor, 42 Station Rd., Portslade, East Sussex, BN41 1AG
    Tel: 01273 414000 Fax: 01273 422777     e mail: admin@normanmark.net www.normanmark.net