Key Working

Winner of the Greater London Training Award

Course profile: Key Working (1-2 days)

This course clarifies the role of the key worker and considers the knowledge and skills base required to carry out the task. The key work relationship is explored and principles of good practice reinforced with a particular focus on holding appropriate professional boundaries, team and multi-disciplinary working; developing and maintaining an appropriate relationship

Learning objectives:

By the end of this course learners should understand:

• What is a key worker and how they function
• The skills required
• Developing and maintaining a cooperative and healthy relationship
• Ethics and Good Practice

Course content:

• The basic principles of Key Work and variations in different settings
• Role and responsibilities
• What is meant by Person Centred care
• Maintaining a healthy relationship
• The role of Supervision
• Linking with Support Plans
• A team approach
• Advocacy
• Working contracts
• Establishing and maintaining boundaries, ethics and good practice
• Establishing trust, initiating, maintaining and ending the relationship
• Confidentiality and safe practice
• Anti oppressive work
• Reviews
• Note keeping
• Introduction to active listening skills

Training methods:

Tutor presentations                             OHP                             Flip chart work
Groups discussion                             Pairs work                     Small group work
Role Play                                          Case studies

2^{nd floor, 42 Station Rd., Portslade, East Sussex, BN41
1AG

Tel: 01273 414000 Fax: 01273 422777}^{e mail: admin@normanmark.net
www.normanmark.net}