Winner of the Greater London Training Award

Course profile: Interviewing Skills (2 days)

Personal bias and unskilled interviewing can not only lead to inappropriate appointments being made but can rob organisations of the opportunity to employ valuable staff. Not only can this be unfair, but can also be very costly to the organisation. A range of legislation and Good Practice guidelines aim to ensure that this activity is conducted in a fair way. This course aims to ensure that managers are up to date, not only with relevant legislation, but also with the corresponding required skills.

Learning objectives:

By the end of the course participants will be able to:
  • Understand the legislative framework within which recruitment interviews operate
  • Demonstrate an understanding of different selection methods, including different types of interviews, and their appropriateness
  • Plan the interview process
  • Demonstrate an awareness of the impact that first impressions, stereotyping and prejudice can have on the interview process
  • Produce a range of interview questions appropriate to a specific post
  • Open, chair, participate and close an interview
  • Demonstrate active listening skills
  • Lead and contribute to a panel decision regarding the offer of a job to a successful candidate
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    Course content:
  • What is the impact of discrimination and other recruitment related legislation on the interview process? What can you ask?
  • Selection interviews – how to make them as effective as possible
  • Supplementary selection methods
  • Panel Interviews: advantages, disadvantages; the role of the Chair, conducting panel interviews
  • Planning interviews: organisationally and personally
  • Questioning Techniques and how to develop appropriate questions for a post
  • What is Active Listening?
  • Recording skills: what and how to record
  • Making a decision and staying within the law
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    Training methods:

    Lecture                     Small group work                     Debate and reflection                     Word storm
    Simulation exercises Talk and chalk                         OHP presentation

     

     

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