Disciplinary

Winner of the Greater London Training Award

Course profile: Investigations, Grievances and Disciplinaries: An overview (1 day)

Employment in the UK is governed by a range of legislation and Good Practice standards that serve to protect the employer and employee and create fairness in the workplace. Failure to comply with these laws and guidelines can lead to very expensive, distressing and time consuming litigation at worst and a very unhappy workforce at least. This course aims to provide managers with a range of information regarding this very sensitive topic so that issues are explored in a positive manner, to the benefit of both parties and indirectly, service users.

Learning objectives:

By the end of the course participants will have an understanding of:

why an organisation and its staff need a grievance and a disciplinary procedure

when and how a grievance procedure can be used

when and how a disciplinary procedure can be used

the investigation process: why it is so important and how it can go wrong

Course content:

The grievance procedure: how and when can it be invoked?

The disciplinary procedure: how and when can you use it?

Stages of an investigation

In what ways can an investigation go wrong?

Witnesses and witness statements

Managing the complainant and the alleged perpetrator

Conducting an interview

The importance of procedural fairness and of recording

Misconduct outside of work

Reference will be made to relevant legislation/best practice throughout the day

Training methods:

Lecture Small group work Debate and reflection
Word storm method Simulation exercises Talk and chalk OHP

2^{nd floor,
42 Station Rd., Portslade, East Sussex, BN41 1AG

Tel: 01273 414000 Fax: 01273 422777}^{e mail: admin@normanmark.net
www.normanmark.net}