Confidentiality is an issue that often causes confusion in Social Support; particularly in informal settings such as day services and residential care. This informality often leads to boundaries being rather fluid resulting in major breaches of confidentiality. At best this can lead to conflict in teams and disrespect for service users; at worst, breakdown of services, job losses and even physical violence.

This course is designed for all staff and aims to provide clarity to a range of issues related to confidentiality. There will be opportunities for learners to translate theory and guidelines into practice.