Winner of the Greater London Training Award
Winner of the Greater London Training
Award
Course profile: Working with Challenging Behaviour
Challenging behaviour has become a euphemism for a range of behaviors and responses of service users and is often misused as an indication for non compliance with staff demands. Staff responses are often negative and provocative. This course aims to address this very complex subject in a client focused way; identifying causation and how negative destructive behaviors can be shaped more positively in an ethical way.
Learning Objectives:
By the end of this course learners should have understood:
The historical and current views and interpretation of “Normalisation”
and “ordinary Living”
The terminology used in Behavioral Assessment
A variety of assessment tools
How their behaviour affects the behaviour of the user group and their role
within a team
A range of proactive interventions when supporting users who exhibit
challenging behaviour
“Behavioral chains” and the importance of devising early intervention and
de-escalation plans
Course Content:
This two day course on Working with Challenging Behaviour is divided into
five
units. Units one to three will be delivered on day one and units four and five
on day two. The content of the units are as follows:
Unit One: Awareness
• Historical Perspective
• Source of administrative support
• “Traditional” methods used in the past
• Elements of protection, rights and abuse
• The Law in relation to learning disabilities and challenging behaviour
• Principles of “Normalisation” and “Ordinary Living”
Unit Two: Prevention
• The role of the team
• The importance of documentation
• Local policy and procedure re: Prevention
• Techniques for strengthening desirable behaviour
• Basic steps to develop adapt and implement individual specific approaches to
challenging behaviour
Unit Three: Understanding
• The characteristics that may affect responses to challenging behaviour
or crisis situations
• Antecedents to challenging behaviour and steps taken to alleviate problems
associated with each factor
• Physical and emotional reactions expressed (for all concerned). This includes
stress management techniques
• Staff’s feelings and attitudes in response to challenging behaviour and the
impact it has on future approaches
Unit Four: Proactive Intervention Techniques
• Guidelines for the use of intervention techniques
• Demonstration and practice of a proactive and non-aversive intervention
plan
Unit Five: Calming Techniques
• Preparing staff to deal with challenging behaviour and identify
psychological
and physical considerations for challenging behaviour situations (including
environmental and health and safety issues)
• Closing exercise (Personal action plan)
• Presentation of certificates, handouts and evaluation
Training methods:
• Ice Breaking Exercise • Lecture
• Individual Work • Work in small and larger groups
• Word storming • Energising Exercises
• Facilitated discussion • Questionnaires/assessment tools
• Video presentation • Norman Mark Training handouts
2nd floor, 42 Station Rd., Portslade, East Sussex, BN41
1AG
Tel: 01273 414000 Fax: 01273 422777