Winner of the Greater London Training Award
Course Profile: Assertiveness for Managers (1-3days)
A powerful workshop aimed to improve communication and thus effectiveness at work. A range of assertiveness techniques are taught and practised by participants and there is the opportunity to seek solutions to current interpersonal challenges. The course is useful for those who have difficulty speaking up in meetings, reviews, challenging others, and saying “no” when reasonable to do so. The course also focuses on how to create respectful and assertive work culture. This course is largely experiential and there is some use of role play. Facilitation is highly supportive
Learning Objectives:
By the end of this course participants should:
• understand the link between poor Assertiveness skills and conflict, dysfunction, inefficiency, poor work practice, discontent and stress
• understand some basic Assertiveness techniques and how to use them to more effectively manage services
Course content:
· Icebreakers, energisers and trust exercises
· The difference between: Passivity, Passive Aggression, Aggression and Assertiveness
· Considering the sources of non assertiveness behaviour
· How poor Assertiveness skills impact on the Manager and others involved
· Exploration of the components of being Assertive.
· A Transactional Analysis model of Assertiveness
· Effective Assertiveness techniques
· Giving and receiving feedback in a respectful framework
· After failed negotiation what?
· Giving instructions
· Self contracting.
· Exercises to help individuals explore their own work issues.
Working methods:
• Discussion • Teaching • Demonstration
• Role play • Games • Self-assessment
2nd floor, 42 Station Rd., Portslade, East Sussex, BN41 1AG
Tel: 01273 414000 Fax: 01273 422777 e mail: admin@normanmark.net www.normanmark.net