Winner of the Greater London Training Award
Course Profile: Assertiveness Skills (1-3days)
A powerful workshop aimed to improve communication and thus effectiveness at work. A range of assertiveness techniques are taught and practised by participants and there is the opportunity to seek solutions to current interpersonal challenges. The course is useful for those who have difficulty speaking up in meetings, reviews, challenging others, and saying “no” when reasonable to do so. This course is largely experiential and there is some use of role play. Facilitation is highly supportive
Learning Objectives:
By the end of this course participants should:
• understand the link between poor Assertiveness skills and conflict, dysfunction, inefficiency, poor work practice, discontent and stress
• understand some basic Assertiveness techniques and how to use them at work
Course content:
· Icebreakers, energisers and trust exercises
· The difference between: Passivity, Passive Aggression, Aggression and Assertiveness
· Considering the sources of non assertiveness behaviour
· How poor Assertiveness skills impact on the individual and their performance; particularly stress
· Exploration of the components of being Assertive.
· A Transactional Analysis model of Assertiveness
· Effective Assertiveness techniques
· Giving and receiving feedback in a respectful framework
· Developing more assertive and respectful relationships with colleagues and service users
· Self contracting.
· Exercises designed to help individuals explore their own work issues.
Working methods:
• Discussion • Tutor presentations • Demonstration
• Role play • Exercises • OHP
2nd floor, 42 Station Rd., Portslade, East Sussex, BN41 1AG
Tel: 01273 414000 Fax: 01273 422777 e mail: admin@normanmark.net www.normanmark.net